Terms & Conditions

Last updated: July 3, 2025

Welcome to The Wellness Program ("we", "our", "us"). These Terms and Conditions govern your access to and use of our website and services. By using this website or booking any service through it, you agree to comply with and be bound by these terms. If you do not agree with any portion of these terms, we kindly ask that you refrain from using our services.

Use of the Website

This website is intended to provide general information about our services, allow for scheduling, and facilitate communication. By accessing the site, you agree to use it respectfully and lawfully. You must not misuse, disrupt, or damage the website or any part of it. We reserve the right to suspend or discontinue access to the site at any time if we believe these terms have been breached.

Description of Services

Our services, including but not limited to coaching, therapy, workshops, and events, are intended to support general well-being. They are not a substitute for professional medical or psychiatric care, nor are they intended to diagnose or treat any medical health conditions. If you are in crisis, at risk, or in need of emergency support, we recommend contacting emergency services or a crisis helpline in your region. Our practitioners work within the scope of their qualifications and are regulated by professional bodies where applicable.

By using our services, you acknowledge that you are responsible for your own health and well-being and that you seek services voluntarily.

Booking and Payment

Appointments can be made through our website or approved booking systems. To confirm your session, payment is required in advance — at least 24 hours before the scheduled appointment time — unless otherwise arranged. If payment is not received within this time frame, the booking may be cancelled or offered to another client. In the event of an error in pricing or availability, we reserve the right to correct it and notify you as soon as possible.

For details on cancellations, refunds, and session bundles, please refer to our Cancellation Policy and Refunds Policy.

Confidentiality and Privacy

We are committed to upholding your privacy and maintaining confidentiality in accordance with professional ethics and applicable data protection laws, including GDPR and HIPAA where relevant. All records and communication with clients are stored securely. In most circumstances, what you share with your therapist or coach remains private. However, confidentiality may be broken in specific situations such as if there is a concern of serious risk to yourself or others, if child or vulnerable adult safeguarding issues arise, or if legally required by a court. Your data will be handled according to our Privacy Policy, which outlines how information is collected, used, and protected.

Professional Conduct and Code of Ethics

All practitioners within our team adhere to strict professional standards. Each is qualified and registered with the appropriate regulatory body, where relevant. We are committed to maintaining professional boundaries, practicing within our areas of competence, and continuing our education to ensure high-quality care. Supervision and ethical oversight are part of our practice. If a client displays threatening, aggressive, or inappropriate behavior, we reserve the right to end the session and discontinue future services.

Intellectual Property

All materials on this website, including text, graphics, logos, downloadable content, and design, are the property of Wit & Co. Ltd and is protected by copyright laws. You may not copy, reproduce, or distribute any content without our prior written permission.

Limitation of Liability

While we make every effort to provide high-quality care and a smooth user experience, The Wellness Program shall not be held liable for any loss, damage, or harm arising from the use of our website or services. By using our services, you accept full responsibility for your participation and outcomes. We do not guarantee specific results, as wellness is an individual and evolving process.

External Links

This website may contain links to external websites or services for your convenience or further support. We are not responsible for the content, functionality, or privacy practices of any third-party websites, and encourage you to review their terms and privacy policies.

Amendments to Terms

We may update these Terms and Conditions from time to time to reflect changes in our services or legal requirements. The most recent version will always be available on this page. Continued use of the website or services after changes have been made implies your acceptance of the updated terms.

If you have any questions or concerns about these Terms and Conditions, or any of our policies, please reach out to us.